Support

Check that your email and password are entered correctly. If you have forgotten your password, tap Forgot password on the sign-in screen to receive a reset link. If your account was created recently, it may still be pending activation by your organization's administrator. If the problem continues, email us with your account email and we will help.

After signing in, tap New Visit and follow the guided steps:

1. Choose the Market, Store, Brand, and Category.
2. Review the reference planogram for the Market.
3. Score the three pillars: Planogram Compliance, Share of Shelf, and Must Stock List availability.
4. Capture or attach photos as evidence.
5. Add any competitor, pricing, or secondary-display notes, then submit.

Your Perfect Store Score is calculated as soon as you submit.

The Perfect Store Score is a single number out of 100 that reflects how well a Store performs across the three pillars: Planogram Compliance, Share of Shelf, and Must Stock List availability. It is calculated on the server when you submit a visit, so every auditor is scored the same way.

Open your device Settings, find Perfect Store, and enable Camera, Photos, and Location. The app asks for camera and photo access only when you add a photo to a visit, and for precise location only while you record a visit, to tag which Store it belongs to. There is no background location tracking.

Photos are compressed on your device and uploaded in the background, so a slow or unstable connection can delay them. Make sure you have a working internet connection, keep the app open until the upload finishes, and try again if needed. If a photo still fails, re-add it on the relevant step before submitting.

Submitted visits are kept as business and audit records for your retail group and cannot be edited from the app. If a visit was submitted in error, contact your organization's administrator or email us, and we will advise on the correct next step.

Open the Account screen in the app and choose "Delete my account". This permanently removes your sign-in details and signs you out. For full details, including how to request deletion if you can no longer access the app, see the account deletion page.

Perfect Store supports the GCC markets: United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait, and Morocco. The app runs on recent iPhone and Android phones.

All communication between the app and the backend is encrypted in transit using HTTPS. Your data is used only to provide the app's functionality and is never sold or shared with third parties for their own purposes. See our Privacy Policy for the full detail.